Our Commitment to Your Privacy
At Serenity Wellness, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us. We believe in transparency and want you to understand your rights regarding your personal data.
1. Introduction
This Privacy Policy applies to all information collected through our website and any related services, sales, marketing, or events. By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
We regularly review our privacy practices and may update this policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we are protecting the information we collect.
2. Data We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Personal Identifiable Information (PII): Such as your name, email address, phone number, and physical address when you register for an account, book a class, or subscribe to our newsletter.
- Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., credit card number) and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review their privacy policies.
- Usage Data: Information about how you access and use our website and services, including your IP address, browser type, operating system, referral sources, pages viewed, and the times and dates of your visits.
- Communication Data: Records of your correspondence with us, including emails, chat messages, and phone calls.
- Health-Related Data: For certain classes or services, we may ask for information about your health or physical condition to ensure your safety and tailor our offerings. This data is collected with explicit consent and handled with utmost care.
3. How We Use Your Data
The information we collect is used to operate, maintain, and provide you with the full functionality of our services. Specifically, we use your data for:
- Service Provision: To create and manage your account, process your bookings, and deliver the services you have requested.
- Communication: To send you important updates, confirmations, administrative messages, and respond to your inquiries.
- Personalization: To tailor your experience on our website and recommend classes or services that may be of interest to you.
- Improvement of Services: To understand how our services are used, identify areas for improvement, and develop new features.
- Marketing: With your consent, to send you promotional materials, special offers, and news about Serenity Wellness. You can opt-out of marketing communications at any time.
- Security: To maintain the safety and security of our services, prevent fraud, and enforce our terms and conditions.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Data Sharing
We do not sell, trade, or rent your personal identifiable information to others. We may share your information in limited circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. This includes payment processors, email service providers, and analytics providers.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
- With Your Consent: We may share your data with third parties when we have your explicit consent to do so.
5. Your Rights
You have several rights regarding your personal data. These include:
- Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within one month.
6. Cookies
Our website uses "cookies" to enhance your user experience. Cookies are small data files placed on your device. They help us understand how you interact with our site, remember your preferences, and improve our services. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
For more detailed information on how we use cookies, please refer to our Cookie Policy.
7. Changes to This Policy
Serenity Wellness reserves the right to update this Privacy Policy at any time. When we do, we will revise the "last updated" date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
8. Contact Us
If you have any questions about this Privacy Policy, our data practices, or your rights, please do not hesitate to contact us:
- Company Name: Serenity Wellness
- Address: 37 Park Street, Bristol, BS1 5NH, United Kingdom
- Phone: +44 117 567 8901
- Email: [email protected]
- Business Hours: Mon-Fri: 9:00-18:00, Sat: 10:00-14:00